Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy for apparel and footwear?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, socks and base layers cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide located next to the size selection dropdown. We recommend measuring yourself and comparing your results to our charts for the best fit.
Are your outdoor jackets waterproof or water-resistant?
This depends on the specific model. Product descriptions will specify if a garment is 'Waterproof' (taped seams and high-pressure rating) or 'Water-resistant' (DWR coating for light rain).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you offer a warranty on technical gear?
Yes, all our technical outdoor apparel comes with a 12-month manufacturer's warranty against material defects and workmanship issues.